Prohibition Failure II Marijuana - 1460 Words

Prohibition Failure II: Marijuana The fight to legalize marijuana has been waged for decades and it’s about time that we find a resolution. I’m not a supporter of marijuana, I detest the culture associated with the drug and have no interest in consumption of the drug. But the effects of enforcing laws outlawing marijuana have done more harm than good in the US. The United States imprisons too many minorities due to minor drug infractions, the costs of enforcing these laws are too high, and the government is missing out on tax opportunities due to the current drug laws. The drug laws in the United States are unreasonable and negatively impact minorities. Christopher Ingraham’s Washington Post article Every Minute, Someone Gets Arrested†¦show more content†¦It can be argued that many of these African American prisoners are there because of the widespread violence in African American communities and for various other crimes. The 2010 census states that 231, 040,398 people or 74.8% of the US population is White while 42,020,743 people or 13.6% of the US population is Black. It is disconcerting that there are 5 times more White Americans compared to Black Americans, yet only roughly double the amount of Whites are imprisoned for marijuana possession compared to Blacks. The War on Drugs has continued to be a very large expense ever since President Nixon declared drugs as â€Å"public enemy number one† back in 1971. The expenses continue to climb as years go by. Ian Urbina’s New York Times article Blacks Are Singled Out for Marijuana Arrests, Federal Data Suggests states that, â€Å"In 2010, states spent an estimated $3.6 billion enforcing marijuana possession laws, a 30 percent increase from 10 years earlier. The increase came as many states, faced with budget shortfalls, were saving money by using alternatives to incarceration for nonviolent offenders. During the same period, arrests for most other types of crime steadily dropped,† (Urbina). So not only is upholding the ban on cannabis incredibly costly on a year to year basis, but it also leaves

Psychology Psychology And Psychology - 1815 Words

B.F. Skinner (1904-1990), an American psychologist, was a leading proponent of behaviorism, which influenced philosophy drastically. He advocated his own school of thought called radical behaviorism, and conducted experiments analyzing behavior. In â€Å"About Behaviorism†, B.F. Skinner expands on methodological behaviorism’s central tenet and its weaknesses. Skinner illustrated that in methodological behaviorism, the only permissible and pertinent evidence in scientific psychology is behavioral data. To methodological behaviorists, introspection is not a form of evidence, since it is a private way of knowing. Since no public agreement can converge on introspection, it cannot be accepted as scientific practice. And thus, while methodological behaviorism acknowledges the existence of mental states, and believes that mental states can mediate the processing of actions, it at the same time discounts mental states as a form of empirical evidence (Skinner 18). Skinner criticizes methodological behaviorists for granting the existence of mental events, while discounting them as forms of evidence because mentalism detracts from the external originator events that could explain behavior (Skinner 18). Thus, he proposes that radical behaviorism ameliorates the above problem. Skinner claims that introspection is a composition of genetic and environmental histories, and the increasing ability to control the environment makes it possible to affect â€Å"the world within the skin and theShow MoreRelatedPsychology : Psychology And Psychology1627 Words   |  7 Pagescovers the many questions we may have about psychology. It starts with the history and how it has changed throughout the years. It covers some of the many subfields and jobs you can have as a psychologist. It also covers the four big ideas that are associated with psychology. There are many more topics and sub-topics that will be covered within this paper on chapter 1. Section 1-1 Psychological Science is born: This section shows how the heart of psychology changes over time. In 1879, at a germanRead MorePsychology : Psychology And Psychology Essay2200 Words   |  9 PagesHow is psychology defined today? How did psychology start out being defined originally? Humans have always been interested in understanding their own body, especially the brain itself. Some of the first people to explore psychology were Aristotle and Socrates, (even though some of the things they thought were wrong) of course at the time they did not know what exactly they were studying. https://www.boundless.com/psychology/textbooks/boundless-psychology-textbook/introduction-to-psychology-1/intrRead MorePsychology : Psychology And Psychology1519 Words   |  7 PagesPsychology has been defined by many as the study of mental disorder or behavioral problems but discoveries and developments, points to psychology as the study of human mind and its functionality which includes the way we think, act, perceive things and be able to make decisions; all these makes man a complex being. Psychology isn’t just a phenomenon; it is a scientific study. Psychology as a science answers the question â€Å"why†, proposes a theory and sets experiment to test the hypothesis. The researchRead MorePsychology : Psychology And Psychology1753 Words   |  8 Pagesbeing said, psychology is a very important branch of science that attempts to help us stay sane! Already getting started next year, I enrolled into a psychology class to get a jumpstart for when I go into college. I chose to enroll into the psychology class because the human mind is something that is very complex and diverse. By me taking this class, I am partially more ahead and more taught than that of a student who doesn’t take the class. And that way, when I get into the psychology major, I haveRead MorePsychology : Psychology And Psychology889 Words   |  4 PagesOne: Psychology Defined Psychology is an exceptionally multifaceted field of study, regardless, it can be commonly defined as the study of mental processes and human behavior. The goals of psychology are to describe, explain, predict and control the behavior of others. Psychology incorporates an extensive range of different perspectives into its general principles as well as focuses on securing them with applied research, case studies, evaluations, etc. I first became interested in psychology whenRead MorePsychology : Psychology And Psychology1018 Words   |  5 Pagesof psychology is common to talk about the psychological schools, as these are defined as groups of psychologists who shared a theoretical view and focused psychological problems with a common orientation; these have evolved over time. Psychology was first established as a separate science of biology and philosophy, that s when the real debate over how to describe and explain the human mind and behavior began start, different psychological schools represent the major theories of psychology. TheRead MorePsychology : Psychology And Psychology892 Words   |  4 PagesWhen you first think of the word psychology, what is the first thing that comes to your mind? Well, some people might say they don’t know or some would say it’s something that has to do with the mind and/or human behavior. Psychology which comes from the Greek term â€Å"psyche† is the study of mental processes and behavior; especially those affecting behavior in a given context. There are several schools of thought in psychology. These schools include: structuralism (Wundt), functionalism (James), gestaltRead MorePsychology : Psychology And Psychology1267 Words   |  6 PagesPaper What is psychology? What impact does psychology have on the world? What does it mean to be a psychologist? These are three important questions that will be investigated throughout this paper. Psychology is the scientific study of the human mind and behavior. Psychology influences many behaviors in the world without anyone noticing. Watson is interested in behaviorism. This means he was interested in the behavior of people and how they act and react. Through his article, Psychology as the BehavioristRead MorePsychology : Psychology And Psychology850 Words   |  4 PagesPsychology to me is meant to help people understand the complexity of other human beings. We have established the existence of many disorders which are mainly beyond the control of people because of chemical imbalances in the brain. Although with these reasons, we still have attached negative and positive connotations to many disorders. We have created this concept of psychology in order to help us try to find some sense of order in our lives. This can allow us to try rank ourselves next to anotherRead MorePsychology : Psychology And Psychology1300 Words   |  6 PagesIn Psychology There are six modern psychological perspectives. These perspectives are behavioral, psychodynamic, humanistic, cognitive, social, cultural, and biological. Each pe rspective has its own unique way of explaining human behavior. I think that really explains the complex mental processes and behavior, and each prospective study should not be limited to just one. The following is my explanation of the terms and comparisons between the psychodynamic and behavioral aspects relating to the October

Customer Service and Relationship Management

Question: Discuss about the Customer Service and Relationship Management. Answer: Introduction Customers play significant role in a business. They are the heart of the business, on which the profit of the organization depends upon. Customer uses the product and service of the company and they judge the quality. Hence, it is important for the organization to retain the customers and attract new consumers to flourish the business (Gulati, 2013). Therefore, organization tries to improve its quality of customer service. The customer service ensures customer satisfaction with a particular product or service offered by the firm. Argument Customer service varies according to the type of the business and according to their needs. Customers can be individual people or another business. Therefore, customer services must be different in case of Business-to-Consumers and Business-to- Business. Each customer is valuable to the organization. Therefore, a company takes care of customers individually in a B2C case. Customers need is immediate and they look for a product to meet specific need of their life. In this case, there are many leads (prospective consumers) (Strategy, 2015). It is important for the business to quickly rank the customers and put effort on the potential customers. The customer support or sales team can approach to the customers at first if they know the immediate need of the consumers. The customer service of this business unit must identify the motivation behind the decision of buying, as B2C purchase might be logical or entirely impulsive. In contrast, customers of B2B requires product or solution for e ntire division or company. The buying period is longer and not immediate. This kind of business requires highly individualized customer service. In this case, the short term and long term needs of each division and all relevant personnel has to be identified. In this kind of business, the company deal with multiple decision makers and the customer service incorporates managing contacts of the people who are responsible for purchase decision. The customer service in a B2B framework, requires developing relationship with each business division, as the customers are engaging huge amount on product. The customer service in the case of B2B focuses on long term goals rather than short term goal of selling the product only (Hutt Speh, 2012). The theory of customers satisfaction is based on identifying and satisfying the needs of the customers. The company can be committed in delivering consistent services to gain customer loyalty (Martinez del Bosque, 2013). The needs of the customers are identified because; the needs are different and the company should modify its services according to their needs. The services are different in different industry because the products are different in different businesses. Product that has search qualities, can be determined by customers before purchasing. For example, clothing, automobile; jewellery etc. Customer services of these business are mostly associated with after sales services. Product with experience qualities can be determined only after purchase or during the consumption (Oliver, 2014). For example, vacation package (tourism); restaurant industry etc. Customer service associated with these kind of business is very crucial as the success of this kind of business is mostly d epends on the customers satisfaction level. Products with credence qualities are very hard to evaluate even after purchase due to lack of customer knowledge. According to the Two-Factor theory, customer service must incorporate motivation factors and hygiene factors to maintain the satisfaction level of the consumers. Absence of hygiene element leads to customer dissatisfaction, however, presence of this factor does not contribute to customer satisfaction. Hygiene factors are necessary but not sufficient for customer satisfaction. Presence of motivation factors contributes positively on the customer satisfaction. These factors exceed the customers expectation. The more is the motivational factor; the more is the quality of service that exceed expectations. Therefore, based on the expectations and needs of the customers the quality of services differs. The hygiene factor and the motivational factor are different in different businesses because of the different requirement of the customers of that industry (Lo, Lin Hsu, 2016). Customer service is important in the retail business; manufacturing business; hospitality and tourism business; financial business and in all kind of other businesses. The product or services offered by industry is different from each other. The customers needs are also different in respective sector (Yoo Bai, 2013). The business specific needs and corresponding technical requirements are also different. For example, in the financial sector, customers pursue informative financial advice as a part of the customer service. The financial company has to offer new products and offers in order to promote the business. The customers needs include safe interaction with the financial advisor through several channels. In the retail sector, the companies diversify their strategy to ensure customers satisfaction. The customer service of this type of business incorporates proper communication with the customers to understand their needs (Prahalad Ramaswamy, 2013). At present, customer service h as been diversified through online stores; social media and mobile apps. By offering needful products, the retail companies want to improve their customers loyalty. They also focus on the after-sales services. Another important business where customer services are of major importance, is the hospitality and tourism industry. Understanding the customer services of hospitality and tourism industry is crucial for the customer service management. The customer service of this in industry needs to be personalized and diversified. It has to be more efficient. The employees of this industry must have proper training to serve the customers. The service at a hotel or restaurant must facilitates the guests with high quality service (Lovelock Patterson, 2015). The employees must have manners etiquette. There are many departments in a hotel or tourism industry, therefore, there should be proper integration between the departments. Good coordination between the staffs and department can improve the service quality. Therefore, it can be said that customer service is different at different industry and due to different customer needs (Shaw, 2016). It can be seen from the given video link of a TV Show Faulty Tower, one customer has faced trouble at the reception of a hotel. By identifying the faults in the customer service of the hotel, the quality service can be discussed. There should be sufficient employees at the reception of a busy hotel. This will shorten the que at the reception. However, even if the employees are employed, the management must ensure that they are performing their duty properly and not escaping their duties in working hours. If there were more than one receptionist in the counter, then he or she could have managed other customers. In addition to this, the service provider must be trained with proper etiquette. No matter how the customer is behaving, they must behave in a proper manner. The customer handling staffs must have patience to tackle different of the customers. The staffs of this kind of industry must have the skill to tackle odd or unwanted scenario while its customer is impolite. They must hav e the capability to convince the customers (Thompson, 2014). Customers are not same; they have different characteristics. Some can compromise and wait, while some are too impatient to wait. Therefore, based on the need of the customers and their urgency, the situation should be handled to provide quality service to all kind of customers. Sometimes, services are provided on the first-come-first-serve basis. However, sometime service should be provided on the priority basis. This would increase the satisfaction level of the customers. However, in other businesses, service is provided on the first-come-first-serve basis, unlike the hospitality and tourism industry. This indicates that customer service might be different according to the needs of the customers in different industry. Regardless of the accuracy and speed of the service, it must be kept in mind that satisfaction level individual customers are to be taken care off. Another important aspect of the quality service depends on communication skill of the employees. Employees must have proper communication skill to interact with the customers (Claycomb Martin, 2013). Improper communication method may lead to miscommunication and misunderstanding. Misunderstanding may hamper the reputation of the business. The customer handling managers must be clear about their action and they must make the customer understand the actions, so that no miscommunication arises (Dinnen Hassanien, 2013). The staffs must be fluent in the languages spoken by the customers. If the majority customers are of English speaking, then the staffs must be able to communicate in fluent English. Otherwise, misunderstanding may lead to huge dissatisfaction of the customers. However, in an industry like hotel and tourism, there can be customers with non-English speaking background. In such case, depending on the trends of the customers, there must be some staffs who can speak in those languages. Hence, proper communication enhances the quali ty of the services (Eid, 2013). Conclusion From the above discussion, it can be concluded that customer service differs depending on the type of business and the needs of the customer. This is because, the business activities are different in a B2B and B2C framework. Different businesses have different functioning and customers need is also different. Moreover, the products are also different to be evaluated and hygiene and motivation factors are different in different businesses. Therefore, customer service varies over the businesses. It has been found that the quality services of a business are sufficient manpower to handle customers; manners and etiquette of the staffs; ability to make decision on prioritizing service and proper communication skill. These quality service are different in the different sectors. References Claycomb, C., Martin, C. L. (2013). Building customer relationships: an inventory of service providers objectives and practices.Journal of Services Marketing. Dinnen, R., Hassanien, A. (2013). Handling customer complaints in the hospitality industry.Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies, 68. Eid, R. (Ed.). (2013).Managing customer trust, satisfaction, and loyalty through information communication technologies. IGI Global. Gulati, R. (2013).Reorganize for resilience: Putting customers at the center of your business. Harvard Business Press. Hutt, M. D., Speh, T. W. (2012).Business marketing management: B2B. Cengage Learning. Lo, L. Y. S., Lin, S. W., Hsu, L. Y. (2016). Motivation for online impulse buying: A two-factor theory perspective.International Journal of Information Management,36(5), 759-772. Lovelock, C., Patterson, P. (2015).Services marketing. Pearson Australia. Martnez, P., del Bosque, I. R. (2013). CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction.International Journal of Hospitality Management,35, 89-99. Oliver, R. L. (2014).Satisfaction: A behavioral perspective on the consumer. Routledge. Prahalad, C. K., Ramaswamy, V. (2013).The future of competition: Co-creating unique value with customers. Harvard Business Press. Shaw, C. (2016).Revolutionize your customer experience. Springer. Strategy, C. B. (2015). Customer Relationship Management as a Customer-Centric Business Strategy. Thompson, H. (2014).Who stole my customer: winning strategies for creating and sustaining customer loyalty. FT Press. Yoo, M., Bai, B. (2013). Customer loyalty marketing research: A comparative approach between hospitality and business journals.International Journal of Hospitality Management,33, 166-177.